About usedcoffeegear.com

Q: Where is usedcoffeegear.com based? Is it only for a specific country or countries?

Usedcoffeegear.com is a worldwide classified website. We are not confined to any particular country and users from anywhere in the world are free to list. We suggest being as specific as possible with your location. International sales can be complicated, however as interest in coffee increases worldwide many people are seeking machines internationally. Users can also search by country, or specific area, so your item will receive plenty of interest from other users in your local area.

Q: Why didn't I receive the activation email when I created an account?

The most likely reason is that the activation email has been sent automatically to your spam folder by your email provider's spam filter. Please check your spam folder. If you find the activation email in your spam folder please mark the email as 'not spam' and add the 'from:' address to your contacts to prevent this from happening to further system emails. If for some reason you can't find the activation email in your spam folder please get in touch via our contact page.

Q: Why sell on usedcoffeegear.com?

Usedcoffeegear.com exists to faciliate timely sales at fair market values for high quality machinery. Unlike other marketplaces or auction sites, UCG has a specialised readership who are specifically looking to buy equipment. By focusing on this niche we aim to ensure that each buyer finds a machine, and each seller finds a buyer for a fair price. Each listing is automatically broadcast through our Twitter accounts ensuring that every new listing automatically reaches hundreds of interested individuals and businesses. You are welcome to list your machine on other services simultaneously,

Q: How much does it cost to publish my item for sale?

You can publish your listing immediately for free on usedcoffeegear.com. Just set up your account here and click 'Publish' to create your listing. We also offer an optional premium listing tier for those who wish to boost the visibilty of their item to reach more potential buyers and receive offers sooner. Premium listings cost a flat fee of USD $25.00.

Q: I'm looking for a specific item, but I can't see any on the site. Do you have any for sale?

All available machines are visible on the site. Usedcoffeegear.com is a free online classified website designed to create a place where users can buy and sell coffee equipment between other users. As such, we do not stock any coffee equpment ourselves, but instead provide a place for sellers to advertise their machines for sale. If you can't find any of the particular items you are looking for you can subscribe to a search by filling out the 'Subscribe To This Search' form on the left hand side of the search results page. This will send an email notification when an item matching your search criteria is listed. This is a great way to stay informed as to when your desired item becomes available.

Q: can I negotiate on price for a listed item?

All items advertised on usedcoffeegear.com have been published by other users. Degrees to which egotiation is available may vary from publisher to publisher. If you have a reasonable figure in mind we suggest making a fair offer via the 'Contact Publisher' link on the listing. After all, it doesn't hurt to ask, right? All negotations are directly between the user and and the publisher.

Q: Why do I have to create an account to contact a seller about a listing?

At usedcoffeegear.com we take spam seriously. We require users to sign up and confirm accounts before contacting sellers as an important measure to shield our users from unsolicited contact from spambots. The sign up process takes less than 30 seconds and will only be neccesary once.

Q: What are trusted sellers?

Trusted Sellers are commercial sellers of used coffee equipment who have met the criteria and passed the verification process to be be deemed eligible for a our Trusted Sellers program. Trusted Sellers pay an annual fee for admission and continued registration in the program, which covers the costs related to verification and administration. The purpose of the program is to provide reassurance to buyers that they are purchasing their equipment from a trusted entity with a proven track record for safe dealings as well as real industry knowledge and resources for after-sales support.

Q: What steps do you take to verify trusted sellers?

Acceptance to Our Trusted seller program is by invitation only. Users may apply to be considered for acceptance. Our team will assess their application against our elibility criteria. If our team deem the application to be eligible according to the criteria we will invite the user to undergo our verification process. The steps of our Trusted Seller verification process are confidential, however the process is focussed around verfiying that sellers are legitmate entities with proven track records of trustworthy business practice both on usedcoffeegear.com and outside it. Our aim is to ensure the safety of buyers on usedcoffeegear.com by reserving the Trusted Seller label for sellers who have proven themselves utterly trustworthy and reputable and filter out lower quality sellers. Users must continue to conduct themselves well in order to remain in the Trusted Seller program, as well as paying an annual subscription fee.

Q: What are the criteria for elibility to be a Trusted Seller?

To be considered for acceptance to our Trusted Seller program, you must meet the following elibility criteria:

• Be a legitimate registered commercial entity who deals with sales of used coffee equipment professionally.
• Have a publicly advertised physical address from where you conduct your business.
• Have a publicly advertised telephone number for sales and support enquiries.
• Have listed at least 5 items for sale on usedcoffeegear.com.
• Have successfully sold at least 2 items to users who made enquiries through usedcoffeegear.com, with supporting evidence available on request.

Q: How do I become a trusted seller?

If you believe you meet the criteria above and would like to apply to become a Trusted Seller, send us a message through our Contact Form. We'll take a look at your application and be in touch with next steps. Users who meet the criteria will be invited to pay the one-time verification fee and begin the verification process. Users who pass the verification process will be invited to pay the annual subscription fee to become a Trusted Seller. All fees will be explained in detail before the process begins.

Q: What benefits do trusted sellers receive?

In addition to the 'Trusted Seller' label, and seller name on all listings, Trusted Sellers have access to some additional features to assist in the sale of larger volumes of items, including the ability to add a "Listing Signature" which can be used to add additional information about their terms and conditions, contact details, etc. to the bottom of each listing, and a dedicated page showing all items available for the seller.