Brand New in unopened box, directly from Breville USA. I sent my Dual Boiler in for service as it had developed a steam power issue. Breville could not repair the machine and sent me a brand new (not refurbished) Dynamic Duo which includes a Smart Grinder Pro (retail $200). This machine has yet to be registered, so the buyer will receive exactly the same product as if purchasing directly from Breville. I do not need this machine as I acquired a La Marzocco Linea Mini. While the Breville is not a La Marzocco, I have used it happily for many years. For the money, it is a great machine capable of very close to cafe quality!