This machine was purchased new in Fall 2018 and used in a low-volume café. The espresso machine has been lovely to work with, but our café is closing and it needs a new home. The machine is efficient, quiet, and has some nice hidden features like a self-backflush option. We haven't had any mechanical issues with it, and it pulls excellent, consistent shots. The steam wand knobs are very responsive as well. The machine is like new, except for light cosmetic scratches, especially the grate over the drip tray from normal wear. As previously mentioned, the café was fairly low volume, and 5 days of the week the left grouphead wasn't in use. The machine was backflushed, scrubbed, polished, etc. daily. The espresso machine comes with a certificate of authenticity, 2 owners manuals, three portafilters, group screens, screwdriver, cleaning brush, Cafiza, extra portafilter wires, several baskets (including a blind for backlash cleaning), and a bar mat for tamping. The machine is for sale at listed price or best offer, and does not include shipping or delivery. More pictures, information available upon request.